Running a business these days requires having a strong IT department. It’s no longer enough to just have a website and an email address — your company needs to be able to handle all sorts of technological issues. However, many small businesses don’t have the resources to hire a full-time IT staff. This is where third-party IT support providers can help.
Complete Technology, for instance, is your reliable IT support specialist in Omaha. We provide a suite of tech services that will help you run your business efficiently so you can keep up with the competition. Among the services we offer are the five critical IT support services that every business should have. Without these services, your business can face struggles and risks that can affect your bottom line.
1. Managed services
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Managed services is a type of IT support where an outsourced company takes on responsibility for the day-to-day management of your IT systems. This can include things like server management and website maintenance. An IT company can also provide you with 24/7 network monitoring so that they can quickly identify and mitigate any security breaches that occur.
2. Cloud services
If you’re not already using cloud computing, you need to. Cloud services allow you to store data and applications off-site, making them accessible from anywhere with an internet connection. This is a great way to improve collaboration among employees and keep your data safe in the event of a disaster.
There are many different cloud services available, so it’s important to choose one that meets the specific needs of your business. An IT support company can help you select the right cloud service and get it set up for your company.
3. Cybersecurity solutions
An IT support company can get you started on improving your cybersecurity posture by implementing solutions, such as firewalls, intrusion detection systems, and encryption, that help protect your data against various online attacks. They can also help you assess your current IT infrastructure to find gaps and create a comprehensive cybersecurity plan that addresses those gaps.
4. IT help desk support
An IT help desk is a great resource for employees who need help with their computers or other devices. The help desk can provide support via phone, email, or live chat. They can also provide support for software applications and hardware devices.
If you don’t have an IT help desk, your employees will likely have to rely on the internet or non-IT experts for help. This can lead to frustration and lost productivity. An IT support company can provide you with a help desk that will be available to your employees round the clock.
5. Data backup and recovery services
Having a solid data backup and recovery strategy is especially important if you store sensitive customer information on your computers. In the event of a power outage, cyberattack, or another disaster, having a backup of your data will ensure that you don’t lose any important data. An IT support company can help you create a backup plan and will even provide you with the necessary software to make sure that your backups are always up to date.
These are just a few of the IT support services that your company needs. By working with an IT support company like Complete Technology, you can be sure that your business is always prepared for the future.