More and more brands are using ai chatbots to service their customers, market their brand, and even sell their products, whether it’s on Facebook Messenger, their website, or even text messaging.
Although most chatbots can manage relatively complex discussions, such as welcome chats and product discovery encounters, the if/then logic that drives their conversational capabilities can be limited. For example, if a customer asks a unique but pressing issue that you didn’t account for while creating your chatbot’s logic, it won’t be able to answer it, leaving your consumer hanging and eventually disappointed with your customer service.
Fortunately, AI-powered chatbots, the next innovation in chatbot technology that can tackle this problem, are gaining traction.
An AI chatbot is a program that uses natural language processing to replicate human discussions on a website or app (natural language processing). Chatbots are computer programs that are programmed to respond to users’ demands without the assistance of a human operator. Answering frequently asked inquiries and assisting users in navigating the website or app are two common tasks of chatbots.
AI-powered chatbots can grasp the intent behind your customers’ requests using machine learning and natural language processing (NLP), account for each customer’s full conversation history when interacting with them, and react to their inquiries in a natural, human manner.
If you’re looking to upgrade from a normal chatbot to an AI-powered one, we’ve compiled a list of the best AI chatbots for 2021. Continue reading to find the best one for you.
Intercom
Intercom is a messaging platform that allows you to provide prospects with live chat, chatbots, and other features. Intercom can answer inquiries using machine learning and behavioral data, while still providing a personal feel.
ManyChat
ManyChat is a tool for creating Facebook Messenger chatbots. With over 1.3 billion users on Facebook Messenger, you can reach a larger audience and use more sophisticated retargeting capabilities on the platform.
Simply put, leveraging Facebook Messenger helps you earn sales, reduce cart abandonment, acquire leads, and more.
It has a simple drag-and-drop interface that makes creating a chatbot for your Facebook page a breeze. You may greet new users automatically, direct them to items, send messages on a timetable, respond to certain keywords, and much more.
Bold360
Bold360 patented its own natural language processing technology to enable brands to build chatbots that can comprehend your customers’ purpose without the need for keyword matching and learn how to offer the most correct answers to them.
Conversational AI from Bold360 can decipher the complex language, retain the context of a conversation, and naturally respond to clients. You may also give your chatbot a personality and use it on a variety of chatting platforms.
Freshchat
You can create chatbots for WhatsApp, Messenger, Apple Business Chat, smartphones, and the web with Freshchat.
Freddy, their artificial intelligence algorithm, is at the heart of it. Rather than simply freeing up the time of your live chat workers, it is designed to detect intent and communicate with the customer.
Freshchat can even present you with a list of customer and prospect queries that require more specific or better answers, thanks to their machine learning technology.
Chatfuel
Chatfuel is a robust chatbot platform that works with Messenger, Facebook Messenger, and Instagram. It can be used without any prior coding expertise or experience.
Your bot can help you improve sales, qualify prospects, and respond to commonly asked queries. This allows your customer service team to save a significant amount of time.
On the Chatfuel website, there are lots of instructions to assist you with creating a bot quickly. This includes tips on how to make sure you’re following Facebook’s Messenger bot guidelines.
MobileMonkey
Using MobileMonkey’s OmniChatTM technology, you can create bots. Bots can be used in web chat, Messenger, and even SMS text messages.
This saves you time and money by allowing you to create multiple bots with different tools. You can make a single bot that can be used on multiple platforms.
Messages may be quickly responded to by your customer care team. A single mailbox is provided by MobileMonkey’s apps using which you can respond and monitor communications from multiple channels
It also integrates with third-party applications such as CRM software, email marketing services, webinar providers, and more.
Tars
Tars is a landing page creator that allows you to construct conversational landing pages. Essentially, a chatbot will take the place of a typical landing page.
It makes it simple to qualify leads. Tars are especially well-suited to mobile consumers, allowing for a natural and simple chatbot dialogue.
Using Tars, creating a chatbot is really simple. You can either start from scratch or utilize a pre-built template to design a chat pipeline.
Zendesk
As part of their Zendesk Chat service, Zendesk provides live chat and chatbots. It allows you to configure your chatbot to answer typical consumer inquiries without writing code, thanks to sophisticated automation mixed with Answer Bot and Flow Builder technologies for developing AI-powered conversation flows.
Salesforce Einstein
Salesforce Einstein is artificial intelligence (AI) technology that powers several Salesforce services, including Salesforce’s Service Cloud and chatbot offerings, by combining predictive intelligence and machine learning. With its sophisticated conversational features, it can answer client questions, and you can rely on it for triage and routing, as well as data-driven insights.
Ruali
Ruali, an AI-powered chatbot for enterprise brands, can understand the context of a conversation, predict user behavior, grasp customer preferences, take actions, switch to different tasks, and ask customers for more clarification thanks to deep-learning-based natural language understanding and adaptive multitasking capabilities.
You may either use Ruali’s drag-and-drop design panel to create a custom chatbot and let its AI adapt to your clients, or you can use a pre-trained chatbot that has been given data from your industry.
Wrapping up
Chatbots let you save time by answering typical client questions automatically. They can also be utilized to increase sales, improve user experience, and create leads. Doing a chatbot course would give you an edge in the market. Being a Certified Chatbot Developer would not only put you in a better position to understand the dynamics but will also give you credibility.
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